Attractions and Heritage Sites
We offer a portfolio of services that bring innovation and greater value to visitor attractions and heritage sites.
What we do...
We have the privilege of working with some of the nation’s most inspiring locations.
Our award-winning teams take the time to understand each of our clients individual culture and their visitors to ensure our catering offer and wider facilities management services operate in total synergy.
Cafés, coffee shops and restaurants
Foodsmiths by Elior is our dedicated concessions brand thoughtfully created for heritage, leisure and visitor attractions, where quality, craftmanship and attention to detail in the catering offer is paramount.
Working with fresh, seasonal produce, locally sourced, the ethos behind this is based on three core pillars: Provenance, Craft and Quality. We work with you to tailor this offer to your attraction and develop the branding to meet your needs.
Retail, shops & admissions
Our team focus on creating a great experience for visitors to ensure they want to come back.
Alongside our catering services we have the software and a specialist team who can manage your retail, shops and ticketing. Our goal is to create a seamless but personalised service so visitors experience the very best from the moment they make an enquiry or purchase a ticket to when they leave.
We have an experienced events management team and venue finding service. They are used to managing world class events, from small intimate dinners to large-scale conferences, ceremonies, festivals and celebrations, for thousands of people.
Our team can manage everything from the food and bar to the general management and sales and marketing of events and venues. Whether it's managing your events as part of an existing contract or running a standalone event we can support you, creating a truly unique experience to impress your guests.
Other soft services
We provide a number of other soft services to support our clients and to ensure a seamless service. These include:
- Grounds maintenance
- Reception services
- Laundry and uniform supply
Health & wellbeing
We have a team of expert nutritionists and dieticians who work with our wider food team to nurture health, wellbeing, and sociability. Our goal is to ensure all we support all personnel and their families in achieving a healthy lifestyle so that they can meet the demands of their jobs.
We are committed to delivering a world-class digital offer, including a truly frictionless order experience for all of our customers. Our innovation team constantly test the market - they have developed a number of in-house technology innovations, including our bespoke ‘Breaz’ app.
Abbot's Kitchen Coffee Shop at St Albans Cathedral
We are proud to manage the café, Abbot's Kitchen, based in St Alban’s Cathedral.
Our on site baker uses the centuries old original recipe to make the Alban Bun, with only a slight addition of some extra fruit. They are one of our best sellers and continue to attract significant interest with press enquiries about its origins coming from as far as New Zealand. It was also featured on ITV's Good Morning Britain and Lorraine and the BBC’s Mary Berry’s Easter Feast during Lent 2016.
It is said that the Alban Bun, the precursor to the famous Hot Cross Bun, originates in St Albans where Brother Thomas Rocliffe, a 14th Century Monk at St Albans Abbey, developed an original recipe. From 1361, Brother Thomas would distribute these buns to feed the poor on Good Friday.