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Success in the City

Elior UK scores premier status in top service accreditation scheme

Elior UK scores premier status in top service accreditation scheme

Elior’s City business has been awarded Premier Status in the industry service and excellence standards scheme, Hospitality Assured.

The catering specialist scored an impressive 72% overall result, beating the industry average of 68.6%.

The scheme – which is run by The Institute of Hospitality – demands a rigorous testing process which includes site visits and interviews with management and staff.  Businesses are benchmarked against ten key steps, from customer research and service delivery to business leadership and training and development.

Elior City – which has been part of the scheme for the last four years – scored particularly highly for its service delivery and planning procedures. It also increased its rating across all 10 steps, driving up its overall score by two per cent in the last 12 months.

Lorna Higgins, operations manager, Elior City, said: “We’re delighted to have scored so well in this year’s assessment. It’s testimony to Elior’s dedication to setting the service standard for the industry. Our thanks go to the entire team who all share our values and commitment to delivering the very best customer experience.”

Elior runs an extensive portfolio of sites across the City including the iconic Lloyd’s of London and leading global law firm Linklaters.