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BT Murrayfield extends contract with Elior UK to a record 22-year partnership
For the last 10 years, Elior has showcased the stadium as a symbol of national pride, cooking up the best of Scottish produce for fans and hospitality guests. As a result, it has grown conference and events revenues by 75%, increased average customer dwell time by 21 minutes, rocketed retail spends by 137%, and delivered match day customer satisfaction ratings of 98%.
Speaking on behalf of Elior UK, Kenny Finlayson, managing director, says: “Our relationship goes well beyond that of the traditional client and supplier - the entire Elior team feels part of the Scottish Rugby family. We’ve worked in partnership to deliver a first class offer based on customer experience.
“To align with the vision and values of Scottish Rugby, we’ve transformed our brand from the Murrayfield Experience to Scottish Rugby Hospitality, better representing the entire service and atmosphere we provide together with the Scottish Rugby team. We’re thrilled to be growing our businesses together at this fantastic venue.”
Scottish Rugby’s Chief Operating Officer, Dominic McKay said: “The extension of our contract and relationship with Elior is great for Scottish Rugby and Scottish Rugby Hospitality. This long-term relationship has allowed us to redevelop the suites and ensure that we can carry on offering a consistent high-quality service to our customers and will take the matchday and visitors experience at BT Murrayfield to a whole new level.”
A world-class stadium and hospitality venue, BT Murrayfield offers up to 28 flexible conference spaces, one of Edinburgh's largest banqueting facilities and comprehensive exhibition space.
Thanks to the successful partnership, Elior has also won numerous prestigious awards in recent years. These include Stadia of the Year, Sports & Leisure Catering Awards 2017, Elior UK Star Site 2016, Best Specialist Entertainment Venue Awards, Best Bar None 2016, National Champion, Best Bar None 2016.