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Operations Director

  • Birmingham, B1
  • Birmingham
  • Operations Director
  • Permanent
  • Full-time

If you are interested in this position, please apply now.


Location: Birmingham. A central England location is ideal. This is a field-based, national role and other locations will be considered.

This role is within our health, care and retirement living division, an area of growth for our business. This is a varied portfolio of clients ranging from well-known housing associations to large hospitals.

We're looking for someone with proven great leadership of large teams across a diverse portfolio. The successful candidate will be from a contract catering background and have successfully managed several clients with varying needs.

You will be accountable for a turnover of circa £15m, approximately 120 sites. The role will have 4 direct reports and a wider team of area managers and support operations.

Your key responsibilities as the Operations Director will consist of:
•Accountable for creating a culture of excellent customer eXperience within their community
•Accountable for ensuring legal and company compliance within strategic area of responsibility
•Accountable for creating a platform for financial growth, exceeding financial targets
•Accountable for building and proactively maintaining external relationships with senior clients to exceed client expectations, deliver a value-added service proposition which will build and sustain industry competitive advantage
•Oversee Operations Management function within area of responsibility
•Accountable for overseeing recruitment, support, training and development of operations team in order to deliver an efficient, high quality, financially beneficial value proposition to Company and senior client in line with Company processes
•Support the sales team with site visits, sales presentations, and ensuring bids are operationally sound. Developing centre of excellences within sites to be used as reference points is essential


•Extensive experience in contract catering, within a multi-site, senior management role
•Ability to demonstrate experience in leading, inspiring and motivating a large and diverse team
•Proven experience of working closely and successfully with clients
•Confidence in numbers and P&L management


As part of your package, we are offering a salary up to £65,000 per annum, plus 15% bonus eligibility and a company car.

This role also comes with family healthcare cover, company pension scheme, life insurance (x4), 33 days holiday pro-rata (including Bank Holidays). There's also the option to purchase up to 5 additional days annual leave.

Closing date


Here at Elior UK we have lots of opportunity for progression and personal development within our business and work with a diverse range of clients.

Elior is a multi-award winning global player in the contract catering sector,
with operations in over 16 countries, over 120,000 employees and 25,000 points of sale. We are one of the largest contract caterers in the industry with our Group headquarters in Paris. Here in the UK we have approximately 15,000 colleagues helping us deliver our promise in achieving excellence in everything that makes up the customer experience across 1,600 sites.

Our Caterplus division is one the UK's leading catering services business specialising in the care and retirement living sector. We operate across a spectrum of establishments, including residential care homes, assisted living & extra care, independent living, Jewish and charitable communities.

Join the team and contribute towards making food one of life's real pleasures for the over 55 community in your area.

If you are interested in this position, please apply now.