The values that guide us and against which we measure ourselves at Elior

• A passion for service
• A performance-driven approach
• Taking the initiative
• Respecting commitments

A passion for service

We want to go beyond professionalism, to make our commitment to our clients and customers and our pride in what we do a driving force in our business. Our passion for service is a source of strength and inspiration. It drives us to build constantly on our expertise and ability to deliver our promises, and to express the warmth and care that is also essential to our relationships with the people we work with and serve. 

Performance driven

We believe we must work relentlessly for success, rising to challenges and going the extra mile, while at the same time seeking practical, tried-and-tested solutions. We will always remain focused and prioritise in order to avoid unnecessary tasks that drag down performance and detract from the job at hand. By acting effectively, efficiently and calmly to achieve our current objectives we ensure the long-term viability of our business.

Taking the initiative

We believe that operating decisions must be made on the ground, by those who know exactly how to deliver the right solutions and best anticipate client needs. In a business where there are many different client-specific situations, we believe a decentralised management approach and placing complete trust and confidence in our local managerial teams is key to innovation and growth. This empowerment depends on each of us acting in the best interests of the team, taking personal responsibility and implementing initiatives.  

Respecting commitments

This is the foundation stone principle of our business. Fully understanding and respecting the commitments we have made to our stakeholders is the whole the point of our daily operations, essential for forging lasting relationships rooted in trust. Our responsibility towards our clients and customers, our teams and the community at large must drive every aspect of our business.