Elior
Learning & Development
Learning and development at Elior is geared to creating a genuine ethos of excellent customer care among our people, to ensuring they possess outstanding craft skills and to enabling all Elior units to operate to the highest professional and regulatory standards on site. We are dedicated to ensuring that our customers enjoy excellent food served with warmth by people who take pleasure and pride in their work, and who are backed by world class resources.
Learning & Development
Elior
Learning & Development
Learning and development at Elior is geared to creating a genuine ethos of excellent customer care among our people, to ensuring they possess outstanding craft skills and to enabling all Elior units to operate to the highest professional and regulatory standards on site. We are dedicated to ensuring that our customers enjoy excellent food served with warmth by people who take pleasure and pride in their work, and who are backed by world class resources.
The Elior Academy
The Elior Academy is the centre for all Elior’s learning and development.
Today, the Academy offers over 40 programmes for front-line, supervisory staff, managers and chefs. Nine distinct categories cover induction, managing people, customer service, facilities management, managing the business, selling skills, legal compliance, technical skills and qualification-based courses. Programme delivery is a mix of face-to-face, e-learning, virtual classroom and workbooks. We run, on average, 15 face-to-face sessions a month across the country. We also equip our site managers with the skills and resources to cascade training to team members on site.
Our team of experienced in-house trainers and external specialists are also able to deliver bespoke solutions to meet specific training needs.
The Elior Experience programme
Elior has embarked on an innovative programme of training for all its client site employees throughout the UK. The programme is designed to reinforce continuously our philosophy of making the customer experience enjoyable in every single aspect of service. It is a hands-on approach to engaging all employees, in all their different roles, in an on-going debate about customer service and to creating the time and the tools for them to explore improved techniques and attitudes to service. The programme is led by service champions chosen from our on-site teams, all of whom have been appointed because they demonstrate an exemplary approach to customer service. They are responsible for supporting and coaching their colleagues, communicating standards and encouraging conversations among teams about how to improve customers’ experience and satisfaction.
The “Who needs what?” Training Matrix
The Training Matrix is designed to assist with identifying training needs from site-based catering assistants to operations managers. It details the requirements for each job role and specifies mandatory and recommended training, both Academy and site-based.
Talent Reviews & Succession Planning
Talent reviews of site managers and corporate managers are conducted across regions and divisions annually, providing up to date succession plans and supported by short and long term development plans.
