About Elior
We’re not a faceless global company. We’re not a small niche operator. Instead we have chosen to provide our clients and customers with the best of both worlds – through specialist businesses dedicated to the needs of different sectors.
About
About Elior
We’re not a faceless global company. We’re not a small niche operator. Instead we have chosen to provide our clients and customers with the best of both worlds – through specialist businesses dedicated to the needs of different sectors.
The best of both worlds
Our people are dedicated to making our customers delighted with the whole Elior experience of service. Not only because our food is excellent – food is our core expertise and inspiration – but because of the quality, warmth and efficiency of our service.
We are one of the leading UK and European contract catering companies, operating across many different markets through specialist sector teams. There are 12,000 Elior people in the UK on 650 client sites. We have the extensive resources that come with operations on this scale, but at the same time we are completely focused on individual client needs and the daily quality of our service in every site. We believe this offers the best of all worlds.
Because this quality depends so directly on our people, we’re dedicated to being the best place to work in our industry. A place where people thrive, in a culture and in a structure that ensures they are empowered to deliver what has been promised.
Our people are backed by world class resources
We invest substantially and continually to put the best resources in the world behind our people; resources that truly benefit the customer experience and make Elior different from other contract catering companies. The Elior Academy sets the industry standard in training. It is at the centre of our customer service disciplines and an inspiration to our people.
Our rigorous customer satisfaction monitoring keeps us in touch with peoples’ feelings about our service, enabling us to act fast to address emerging issues and changing tastes. In our HR practices we are a caring and farsighted company, keen to recognise individual and team achievements in customer service. As an international organisation, we have developed strong disciplines to achieve best practice to health and safety, dietetics, innovation and in meeting our responsibilities to the environment and society.
For us, all these roads lead to our clients and our customers. That’s where our heart is.
